TERMS AND CONDITIONS
We anticipate that the purchases our customers make will meet their expectations of quality, function and design. If, however, a customer should require an exchange or credit note (gift voucher), they must retain their sales receipt and present it if required.
Exchange or Refund is required
A customer can seek a refund under certain circumstances, commonly referred to as the right to repair, replacement or refund. Cases in which a refund would be in order include those where the goods:
- Has a fault the customer could not have known about at the time of purchase.
- Does not work in the way the customer was lead to believe it would work.
- Does not match the sample that they were shown.
You may offer to repair, exchange or provide a credit note/gift voucher for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Some warranties are for replacement and not repair; for example, some electrical hand tool companies choose to have a replacement policy instead of repair. However, the customer does have a right to insist on a refund.
Therefore, we exchange or refund merchandise if the customer presents their receipt or Credit Card or EFTPOS voucher in any of the above circumstances.
You are legally entitled to offer to exchange the goods, or provide the customer with a gift voucher. However, in the above situations, if a customer is totally dissatisfied with the exchange option, a refund should be given in the form of payment that was initially tendered, as shown by their register receipt.
No Exchange or Refund Required
There is no legal responsibility to exchange or refund when:
- Customers have simply changed their minds about the goods
- Goods were damaged after the customer bought them. However, where goods are damaged because of a fault that was in the goods when they were purchased, an exchange or refund is in order as described above.
- A customer has no proof of purchase, i.e. the customer does not have his/her receipt. In this situation we will only exchange/refund where authorisation from the store manager and/or Ricondi rep is obtained, and:
- If the customer requests a refund, the refund should be given in the form of a gift voucher.
- If the customer does not have a receipt but you know that the merchandise was bought from Ricondi, an exchange or refund (in the form of a gift voucher) transaction can be undertaken.
- Without a receipt, customers must accept the price of the item on the day it is returned to Ricondi.
- Customers know, or should reasonably have known, about any faults when they bought the goods: for example, as seconds.
More information on refunds can be obtained from the relevant state authorities listed below:
VICTORIA: Consumer Affairs Victoria 1300 55 81 81
NEW SOUTH WALES: Office of Fair Trading NSW (02) 9895 4943
WESTERN AUSTRALIA: Department of Consumer and Employment Protection 1300 30 40 54
QUEENSLAND: Office of Fair Trading QLD 13 74 68
NORTHERN TERRITORY: Consumer and Business Affairs NT 1800 01 93 19
SOUTH AUSTRALIA: Office of Consumer and Business Affairs (08) 8204 9777
We aim to dispatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days (Australian orders).
On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.
Costs vary depending upon parcel sizes and delivery areas. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged.
To view you purchase status log on to "your account" to view delivery updates.
Ricondi recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. Ricondi will not sell, trade, give or rent any information obtained from you to a third party. Ricondi may from time to time amend, update, or change this statement. You should check this page periodically for changes to this statement.
We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.
Ricondi collects the personal data that you volunteer via the www.ricondi.com.au website via forms or by email. This information will only be collected by lawful and fair means.
In order to register with the Ricondi web site, we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked as ‘required’ during registration is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.
As you browse the Ricondi website, we may log the IP address of your computer, session details, and domain name to evaluate which parts of the website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a ricondi.com.au user’s session may be tracked, all users remain anonymous when tracked.
IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the website, pages viewed, and to help diagnose problems with our servers.
2. Use and disclosure
Ricondi requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.
By choosing to write a comment or customer review, you have consented to the use of this information in future, for reproductions used in advertising by Ricondi, except where you have specified for us not to disclose this information.
3. Data quality
Ricondi will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.
4. Data security
Ricondi will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. Ricondi will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients and website visitors personal data. Ricondi will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.
Our website has policies, rules and measures in place to protect the visitor’s personal data from:
- Unauthorised access
- Improper use
- Unlawful or accidental destruction
- Accidental loss
Ricondi will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, or writing a customer review, you have consented to the use of this information in future, for marketing campaigns that Ricondi feels you may be interested in.
At any time, you have the option to opt out from receiving any future marketing material by contacting Ricondi by sending an Unsubscribe email to firstname.lastname@example.org or sending a written request to us by one of the methods in section 13 Contact Information.
6. Access and correction
If you provide us with satisfactory personal identification, such as your login details, Ricondi will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect. Further, if Ricondiis not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.
You can access our web site home page and browse the public area of the Ricondi website without disclosing personal information. Ricondi will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our website services.
8. Transfer of Data
Ricondi will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.
9. Sensitive Information
Ricondi will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.
11. Client and Visitor Choice
By registering with Ricondi, you have chosen to receive promotional or marketing information from our website or organisation and/or affiliates and alliances. At any time, you can opt out from receiving such information by sending a request to opt out using any of the methods detailed in the contact information (section 13).
12. Coverage and Complaints
Our Privacy Statement covers Ricondi and the Ricondi website. If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using any of the methods detailed in the contact information (section 13).
13. Contact Information