- Shipping & Delivery
- We aim to despatch stock items within 48 hours of receipt of your payment. You can typically expect to receive orders within 7 working days. On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock.
Costs vary depending upon parcel sizes and delivery areas. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged. Shipping is via Australia Post eParcel or Australia Post Registered Post.
- International shipments are to selected countries only. International shipments are Via Australia Post, International Registered Mail. For orders outside these selected countries please contact Ricondi at email@example.com
- Privacy & Security
Ricondi Pty Ltd recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. Ricondi will not sell, trade, give or rent any information obtained from you to a third party. Ricondi may from time to time amend, update, or change this statement. You should check this page periodically for changes to this statement.We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.1. CollectionRicondi collects the personal data that you volunteer via the our website via forms or by email. This information will only be collected by lawful and fair means.In order to register with the Ricondi web site, we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked as ‘required’ during registration is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.As you browse the Ricondi website, we may log the IP address of your computer, session details, and domain name to evaluate which parts of the website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a ricondi.com.au user’s session may be tracked, all users remain anonymous when tracked.IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the website, pages viewed, and to help diagnose problems with our servers.2. Use and disclosureRicondi requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.By choosing to write a comment or customer review, you have consented to the use of this information in future, for reproductions used in advertising by Ricondi, except where you have specified for us not to disclose this information.3. Data qualityRicondi will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.4. Data securityRicondi will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. Ricondi will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients and website visitors personal data. Ricondi will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.Our website has policies, rules and measures in place to protect the visitor’s personal data from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.
Ricondi Pty Ltd
P.O. Box 814
Mt Ommaney, Q 4074
PH: 1300 100 009
- Returns & Replacements
We anticipate that the purchases our customers make will meet their expectations of quality, function and design. If, however, a customer should require an exchange or credit note (gift voucher), they must retain their sales receipt and present it upon request. Ricondi must be contacted within 14 days of recieving a product that is to be returned or replaced. The customer is responsible for postage costs back to Ricondi, no COD deliveries will be accepted.
Product must be unused in original condition. Any product/tickets swing tags and packaging must be returned with the goods.
Returns and Replacements should be sent to;
Ricondi Pty Ltd
P.O. Box 814
Mt Ommaney, Q 4074
Exchange or Refund is required
Ricondi does offer an exchange of product if the incorrect size was ordered. The customer is responsible for postage costs back to Ricondi. Ricondi in good faith, will pay postage costs of the exchanged and correct size product back to the customer via registered post.
A customer can seek a refund under certain circumstances, commonly referred to as the right to repair, replacement or refund. Cases in which a refund would be in order include those where the goods:
• Has a fault the customer could not have known about at the time of purchase.
• Does not work in the way the customer was lead to believe it would work.
• Does not match the sample that they were shown.
You may offer to repair, exchange or provide a credit note/gift voucher for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Some warranties are for replacement and not repair.
Therefore, we exchange or refund merchandise if the customer presents their receipt or Credit Card or EFTPOS voucher in any of the above circumstances.
You are legally entitled to offer to exchange the goods, or provide the customer with a gift voucher. However, in the above situations, if a customer is totally dissatisfied with the exchange option, a refund should be given in the form of payment that was initially tendered, as shown by their register receipt.
No Exchange or Refund Required
There is no legal responsibility to exchange or refund when:
• Customers have simply changed their minds about the goods
• Goods were damaged after the customer bought them. However, where goods are damaged because of a fault that was in the goods when they were purchased, an exchange or refund is in order as described above.
• A customer has no proof of purchase, i.e. the customer does not have his/her receipt.
• If the customer requests a refund, the refund should be given in the form of a gift voucher.
• If the customer does not have a receipt but you know that the merchandise was bought from Ricondi, an exchange or refund (in the form of a gift voucher) transaction can be undertaken.
• Without a receipt, customers must accept the price of the item on the day it is returned to the store.
• Customers know, or should reasonably have known, about any faults when they bought the goods: for example, as seconds.
More information on refunds can be obtained from the relevant state authorities listed below:
VICTORIA: Consumer Affairs Victoria 1300 55 81 81
NEW SOUTH WALES: Office of Fair Trading NSW (02) 9895 4943
WESTERN AUSTRALIA: Department of Consumer and Employment Protection 1300 30 40 54
QUEENSLAND: Office of Fair Trading QLD 1300 65 80 30
NORTHERN TERRITORY: Consumer and Business Affairs NT 1800 01 93 19
SOUTH AUSTRALIA: Office of Consumer and Business Affairs (08) 8204 9777
Payment and Pricing
All prices are in Australian Dollars (AUD)
We use NAB TRANSACT Payment processor or Paypal to process our credit card transactions for Security purposes. At no time do we have access to your credit card details. You do not need a paypal account to pay with your credit card via paypal.
Pay securely using PayPal; the fast, easy, and secure way to pay online. You do not need a paypal account to pay with your credit card all cards can be processed with Paypal's payment gateway processor. You can also pay via direct deposit using your paypal account. Amex users should pay with Paypal.
Bank Deposit (Australia only)
You can deposit your payment for goods directly into our bank account: Our Bank details and account numbers will be provided to you during checkout.
- Direct deposit can be done via using Internet Banking or Bank Counter.
- Use your order number or full name as reference.
- Transfer EXACT amount ONLY.
Telephone Credit Card Orders
If you do not wish to purchase online you can make a purchase over the telephone by calling us on 1300 100 009 and we can process your order and payment for you.